We accept the following forms of payment: - Credit Card - Visa - MasterCard - American Express - Discover - PayPal
Shipping
Shipping Method : Parcel Service
Shipping Area : A Region.
Shipping Cost : International Shipping Fee
Shipping Time : 3 - 7 days
Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges
[Exchange and Return Request Process] 1) Please apply for an exchange or return at [channel talk] x8y2p.channel.io. 2) After reviewing your application, our representative will arrange for a return courier service. 3) Within 1-2 days, a CJ Logistics courier will visit your delivery address for pickup. Once the product arrives at the return center, the return will be approved within 3-4 days. 4) In the case of an exchange, once the product pickup is confirmed, the requested exchange product will be shipped out. (If leaving the product outside your door, please indicate "Return" or "Exchange" on the box.) 5)Refund: Depending on your credit card company's policy, it may take 1-2 weeks from the date of return confirmation for the credit card cancellation to be processed.
[Exchange and Refund Information] Due to the handmade nature and variations in materials, natural shrinkage, deformation, and damage caused by incorrect washing and handling cannot be exchanged or refunded. If the product is defective, it can be exchanged or refunded within 7 days from the date of purchase, provided that it shows no signs of use and the product tag is attached.
This product is eligible for exchange or compensation according to the Consumer Dispute Resolution Standards of the Fair Trade Commission.