Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
Order is processed as below: Step 1: Search for products. Step 2: Add products to your shopping cart. Step 3: Log in with a member ID or non-member order. Step 4: Fill in the order form. Step 5: Proceed with payment. Step 6: Complete the order and you will see the order number.
Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
Delivery Time : 3 - 7 days
Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
[Exchange and Return Request Process] 1) Please apply for an exchange or return at [channel talk] x8y2p.channel.io. 2) After reviewing your application, our representative will arrange for a return courier service. 3) Within 1-2 days, a CJ Logistics courier will visit your delivery address for pickup. Once the product arrives at the return center, the return will be approved within 3-4 days. 4) In the case of an exchange, once the product pickup is confirmed, the requested exchange product will be shipped out. (If leaving the product outside your door, please indicate "Return" or "Exchange" on the box.) 5)Refund: Depending on your credit card company's policy, it may take 1-2 weeks from the date of return confirmation for the credit card cancellation to be processed.
[Exchange and Refund Information] Due to the handmade nature and variations in materials, natural shrinkage, deformation, and damage caused by incorrect washing and handling cannot be exchanged or refunded. If the product is defective, it can be exchanged or refunded within 7 days from the date of purchase, provided that it shows no signs of use and the product tag is attached.
This product is eligible for exchange or compensation according to the Consumer Dispute Resolution Standards of the Fair Trade Commission.
It takes 3-5 business days to issue a refund for a returned or cancelled order. Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Pending period for reward store credit: Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements: If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.” The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit: Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
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